Shipping policy
Last Updated: August 25, 2026
At Elovecall, we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains our order processing time, estimated delivery time, shipping costs, tracking information, and related shipping details for purchases made through our website.
This policy applies to orders placed through https://www.elovecall.com/.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing time includes order review, payment verification, order preparation, and shipment arrangement. Processing time does not include the shipping transit time.
Orders may require additional processing time in certain situations, including payment verification, order changes, or other circumstances that require additional review.
Estimated Shipping Time
After an order has been processed and shipped, the estimated shipping transit time is approximately:
6–9 business days
Estimated delivery times are provided as a general reference and may vary depending on factors such as destination, carrier processing, weather conditions, holidays, and other circumstances outside of Elovecall’s control.
Shipping times are estimates and are not guaranteed delivery dates.
Shipping Cost
We currently offer free shipping on eligible orders.
Any applicable shipping charges, if required, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent when available.
Please allow some time for tracking information to become active after shipment.
Delivery Information
Customers are responsible for providing accurate shipping information during checkout, including the correct name, shipping address, and contact details.
If incorrect shipping information is provided, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot always be guaranteed after an order has entered processing.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can review the available shipping information and provide assistance.
Delivery delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, holidays, customs procedures, or other transportation-related issues.
Shipping and Returns
If you receive an incorrect, damaged, or defective item, please contact our customer support team for assistance before returning the product.
For information about returns, refunds, and eligibility requirements, please review our Return & Refund Policy.
Contact Information
For questions regarding shipping, delivery, or your order, please contact us:
Store Name
Elovecall
Website
https://www.elovecall.com/
Email
hello@elovecall.com
Phone
+1 562-964-6749
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Pacific Time (PT)
We aim to respond to customer inquiries within 24–48 business hours.
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