Refund policy

Last Updated: July 30, 2026

At Elovecall, customer satisfaction is important to us. We aim to provide a clear and convenient return experience for every customer.

This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through www.elovecall.com.

For additional information, please review our Shipping Policy and Payment Policy.

1. 30-Day Return Policy

We offer a 30-day return policy.

Customers may request a return within 30 days after delivery of their order.

To be eligible for a return, items must be:

• Unworn or unused
• In the same condition as received
• With original tags attached
• In the original packaging when applicable
• Accompanied by order information or proof of purchase

Items that do not meet these requirements may not be eligible for return.

Customers may inspect items to confirm size, fit, and condition. Items that have been worn, washed, used, damaged, altered, or otherwise show signs of use may not qualify for return.

2. How to Request a Return

To request a return, please contact us at hello@elovecall.com within 30 days after delivery.

Please provide the following information:

• Order number
• Email address used during checkout
• Reason for the return request

After reviewing your request, our customer support team will provide return instructions, including the return method and shipping details.

Please do not send items back before receiving return instructions from our support team.

3. Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility:

For standard returns, including customer preference changes, selected size, color, or style choices, or no longer wanting the item, customers are responsible for return shipping costs.

Elovecall Responsibility:

If an item arrives damaged, defective, or incorrect, Elovecall will review the issue and provide an appropriate solution, which may include a replacement, refund, or return shipping assistance.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery at hello@elovecall.com with your order number and clear photos so we can review and assist you.

After review, we will provide a replacement, refund, or another appropriate solution according to the situation.

6. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Items that have been worn, washed, used, damaged, altered, or returned without original tags or packaging

7. Exchanges

We currently do not offer guaranteed direct exchanges for every item.

If you need a different size, color, or style, the recommended process is to return the eligible item according to this policy and place a new order for the desired item.

For defective, damaged, or incorrect products, please contact our customer support team so we can review the situation and assist you.

8. Refunds

Once we receive and inspect your returned item, we will review your return request and notify you regarding the refund status.

If the return is approved, refunds will be issued to the original payment method within 3–7 business days after approval.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

9. Original Shipping Charges

Original shipping charges are non-refundable for standard returns.

If the return is caused by an error from Elovecall, such as receiving a damaged or incorrect item, shipping charges may be reviewed and refunded where applicable.

10. Restocking Fee

Elovecall does not charge any restocking fees for eligible returns.

11. Return Address

To ensure your return is processed correctly, please contact our customer support team before sending any items back.

Authorized returns will be processed through our designated return facility. After your return request is approved, we will provide the correct return address and detailed return instructions.

Please do not send returns to our business address unless specifically instructed by our customer support team.

Please include your order number or return authorization information inside the package to help us process your return efficiently.

12. Contact Information

If you have questions regarding returns, refunds, damaged items, or exchanges, please contact us:

Brand Name: Elovecall
Website: www.elovecall.com
Email: hello@elovecall.com
Phone: +1 559-210-9928

We aim to respond to customer inquiries within 24–48 business hours.

For payment-related questions, please visit our Payment Policy.