Privacy policy

Last Updated: July 30, 2026

This Privacy Policy explains how Elovecall (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase through www.elovecall.com.

For additional information about your shopping experience, please review our Terms of Service, Shipping Policy, Payment Policy, and Return & Refund Policy.

1. Who We Are

Elovecall is an independently operated online retail store.

Website: www.elovecall.com
Email: hello@elovecall.com
Phone: +1 559-210-9928

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website. We may also receive information from service providers when necessary to support our business operations.

Information You Provide to Us

When you place an order, contact us, or interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment confirmation information
  • Customer support messages
  • Return or refund request information

Order and Transaction Information

When you make a purchase, we collect information related to your order, including purchased products, order number, shipping information, billing details, and transaction status.

Payment information is securely processed through Shopify and supported payment providers. Elovecall does not store your complete credit card or debit card number on our website.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages viewed
  • Products viewed
  • Traffic source
  • Interaction with website features
  • Cookie and similar technology data

This information helps us improve website performance, understand customer behavior, prevent fraud, and support business operations.

3. How We Use Your Information

We may use collected information for the following purposes:

  • Processing and fulfilling orders: Including payment confirmation, order processing, shipping, delivery updates, and order communication.
  • Providing customer support: Including responding to product questions, return requests, refund inquiries, and order concerns.
  • Communicating with customers: Including order confirmations, shipping notifications, and service-related messages.
  • Improving our website and services: Including analyzing website performance and customer shopping experiences.
  • Preventing fraud and protecting our business: Including order verification, payment security, and fraud prevention.
  • Marketing activities: Including measuring performance and improving promotional activities where applicable.
  • Meeting legal obligations: Including accounting, tax, compliance, and dispute resolution requirements.

4. Shopify and Third-Party Service Providers

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and process orders.

We may share necessary information with trusted service providers, including:

  • Shopify and checkout providers
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support tools
  • Fraud prevention providers
  • Analytics providers
  • Marketing service providers where applicable

These providers only receive information necessary to perform their services.

5. Third-Party Technologies and Analytics

We may use third-party technologies, including analytics or marketing tools, to help operate our website, understand customer interactions, improve website performance, and support business activities.

These technologies may collect information such as:

  • Pages viewed
  • Products viewed
  • Device and browser information
  • IP address
  • Website interaction data
  • Cookie-related information

This information may be used to understand website performance, measure business activities, and improve customer experiences where applicable.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and improve your shopping experience.

Cookies may be used for:

  • Website functionality
  • Shopping cart and checkout operation
  • Security and fraud prevention
  • Analytics and website improvement
  • Marketing activities where applicable

You may control cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect website functionality.

7. How We Share Information

We do not sell your personal information for monetary compensation.

Certain technologies or service providers may involve disclosure of information for business, analytics, or marketing purposes as described in this Privacy Policy.

We may share information with trusted providers to operate our store, process orders, support customers, maintain website functionality, and improve business operations.

  • Shopify
  • Payment providers
  • Shipping partners
  • Fraud prevention providers
  • Analytics providers
  • Marketing service providers where applicable
  • Professional advisors when necessary
  • Legal authorities when required by law

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict or object to certain processing
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising activities where applicable

Under laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), eligible consumers may have certain rights regarding their personal information.

To exercise privacy rights, please contact us at: hello@elovecall.com.

9. Data Retention

We retain personal information only as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.

10. Data Security

We take reasonable steps to protect your personal information.

Checkout payments are processed through Shopify and supported payment providers. We do not store complete payment card details on our website.

Although we work to protect your information, no internet transmission method can be guaranteed to be completely secure.

11. International Visitors

Our website is operated primarily for customers in the United States.

If you access our website from outside the United States, your information may be transferred, stored, or processed in the United States or other countries where our service providers operate.

12. Children's Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, please contact us at hello@elovecall.com.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Brand Name: Elovecall
Website: www.elovecall.com
Email: hello@elovecall.com
Phone: +1 559-210-9928

We aim to respond to customer inquiries within 24–48 business hours.